Privacy Policy

1. Information We Collect

Information you provide directly

• Name, email address, phone or messaging contact details.
• Account and subscription details, including selected plan and renewal history.
• Support messages and documents you share with our team.

Information collected automatically

• IP address, browser type, device type, and operating system.
• Pages visited, actions on our website, and timestamp information.
• Cookie identifiers and basic traffic analytics data.

2. How We Use Information

We use your information to:

• Provide, activate, and maintain IPTV services.
• Process subscription requests, renewals, and support inquiries.
• Improve website performance, user experience, and service reliability.
• Communicate essential account, billing, and technical updates.
• Comply with legal obligations and prevent misuse or fraud.

3. Legal Bases for Processing

Where applicable, we process personal data under one or more of the following legal bases:

• Performance of a contract (service delivery and account management).
• Legitimate interests (platform security, service optimization, support quality).
• Legal obligations (compliance, record keeping, and lawful requests).
• Consent (for optional marketing or non-essential cookies where required).

4. Sharing of Information

We may share personal information with:

• Hosting, infrastructure, and analytics providers acting on our instructions.
• Payment and billing service partners needed to process transactions.
• Technical support vendors when required to resolve account issues.
• Regulatory or legal authorities when required by applicable law.

We do not sell personal information to third parties for independent advertising purposes.

5. Data Retention

We keep personal information only for as long as necessary to provide services, resolve disputes, enforce agreements, and meet legal or accounting obligations. The retention period depends on data category and legal requirements.

6. Security Measures

We apply technical and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, and disclosure. No internet-based method can be guaranteed as fully secure, but we continuously improve our controls.

7. Cookies and Tracking

Our website may use essential and analytics cookies to support core functionality and improve user experience.

• Essential cookies: required for website operation and security.
• Analytics cookies: used to understand aggregate site usage patterns.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. International Data Transfers

Some service providers may process data in countries outside your own. When transfer mechanisms are required, we use appropriate safeguards consistent with applicable privacy laws.

9. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Request portability of your personal data where applicable.
• Withdraw consent at any time for consent-based processing.
• Submit a complaint to a relevant data protection authority.

To exercise your rights, contact us using the details in the contact section below.

10. Children

Our services are not directed to children under the age required by local law. We do not knowingly collect personal information from children without appropriate legal basis. If you believe a child provided personal information, contact us so we can take appropriate action.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies separately.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Updates become effective when posted on this page, with the revised date shown at the top.

13. Contact Us

If you have questions, requests, or privacy concerns, contact us: